Your information will be held by K9 Fertility Stockport
In this privacy notice, “We” “Our” “Us” and “They” is K9 Fertility Stockport
1.1 We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data and how the law protects you, in accordance with the General Data Protection Regulation (GDPR).
2. How we use your personal data
2.1 In this section we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include both company and personal information. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.7 We may process information contained in any enquiry you submit to us regarding products and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consent.
2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.10 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.11 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.12 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Automated decision-making
3.1 We will use your personal data for the purposes of automated decision-making in relation to our website and our processes.
3.2 This automated decision-making will involve marketing personalisation across our website and other marketing communications such as email.
3.3 The significance and possible consequences of this automated decision-making are that you are likely to receive a personalised experience with content and other marketing assets.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
4.2 We may disclose personal data to our suppliers or subcontractors insofar as reasonably necessary for them to complete any activity we have set out for them on our behalf.
4.4 In addition to the specific disclosures of personal data set out in this Section 4, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. International transfers of your personal data
5.1 In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 We have offices and facilities in The United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Your personal data will be retained for 6 years following the date and time of your last interaction with our website or business, at the end of which period it will be deleted from our systems.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of personal data will be determined based on your interaction with our website or business.
6.5 Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Security of personal data
7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
7.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
7.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
7.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
7.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9.5 In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
9.6 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
9.7 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
9.8 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
9.9 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
9.10 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
9.11 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
9.12 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9.13 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.14 To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
9.15 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint. Please write, in the first instance, to [insert your address and details of complaints officer].
9.16 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Personal data of children
11.1 Our website and services are targeted at persons over the age of 18.
11.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
12. Updating information
12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. About cookies
13.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
14. Cookies that we use
15. Cookies used by our service providers
16. Managing cookies
16.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-co okies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). 16.2 Blocking all cookies will have a negative impact upon the usability of many websites. 16.3 If you block cookies, you will not be able to use all the features on our website.
17. Our details
17.1 This website is owned and operated by K9 Fertility Stockport.
17.2 We are registered in England and Wales, and our registered office is at Unit 9, Lomber Hey Farm, Andrew Lane, High Lane, Stockport, SK68HY.
17.3 Our principal place of business is at Unit 9, Lomber Hey Farm, Andrew Lane, High Lane, Stockport, SK68HY. 17.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.
18. Data protection registration
18.1 We are registered as a data controller with the UK Information Commissioner's Office.
19. Representative within the European Union
19.1 Our representative within the European Union with respect to our obligations under data protection law is Rosie Platt and you can contact our representative by email using email@example.com.
20. Data protection officer
20.1 Our data protection officer's contact details are Rosie Platt.
Website User Policy
1. This Policy
1.1 The terms and conditions of use set out in this policy apply to the website owned, operated and controlled by K9 Fertility Stockport (the “Company”), at www.k9fertilitystockport.com (the “Website”).
1.2 By using this Website, users are deemed to have full knowledge of the following terms and conditions and to accept them.
2.1 All information accessible on this Website is protected by copyright. Users may view Website pages on screen and may print or download extracts for personal use or for use by others within their organisations.
2.2 Users may supply a copy of any such extract to any third party provided that
(a) The extract is for their own personal use
(b) The extract is not supplied as part of or incorporated in another work, website or
(c) The extract is not supplied either directly or indirectly in return for commercial gain
(d) The third party is made aware that the source of the copy is this Website and that
these terms and conditions apply equally to them
2.3 No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without [insert company name] express written consent.
2.4 If you wish to gain consent, please write to [insert name and address]. We will endeavour to respond within one month.
3. Continuity and quality of service
3.1 The Company will use its reasonable endeavours to provide users with a prompt and continuing service.
3.2 The Company does not warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. The Company reserves the right to bring the Website down as and when necessary for the purposes of maintenance.
3.3 The Company will reasonably ensure that the information contained on the Website is correct, however it does not give express or implied warrant to the accuracy or completeness of the information.
3.4 The Website is intended to provide users with general information relating to the Company, its various services and other information which may be of relevance or interest to users.
4. Links to external sites
4.1 The Website may contain hyperlinks to a number of websites owned, operated and controlled by third parties.
4.2 The Company has no control over these third party websites and therefore makes no warranties in respect of the quality, security, accuracy or any other aspect of such sites and excludes any and all liability arising from the use of the same.
5. Data Protection
5.1 The Company prioritises the protection of users’ personal data. The Company does not collect any personal data through the Website without users’ consent. Users’ may give or withdraw consent at any time.
5.2 The Company shall, at all times, process and utilise such personal information provided in accordance with their legal obligations. Only authorised employees, under appropriate confidentiality obligations will have access to users’ personal information.
5.3 Upon access to the Website, information is occasionally collected automatically (internet browser identification, operating system used, domain name of website from where users arrived, number of visits, average dwell time, pages called up, etc) for the Company to determine the activity of the Website and improve its content.
5.4 When users visit the Website, information may be saved on users’ computers as a “cookie” which is then automatically recognised on the next visit to the Website. Users who do not want the Company to recognise their computers should set their internet browsers that they delete cookies from the computer hard disk, block all cookies or warn users before saving a cookie.
6. Internet and email user protection guidelines
6.1 Users should not give information to anyone unknown or who does not have a legitimate need for it.
6.2 Do not provide personal, sensitive, or confidential information online unless you are using a trusted and secure web page.
6.3 Never assume that email, instant messages, texts or attachments are private or confidential. Avoid sending large attachments and delete emails and attachments when you no longer need them.
7.1 Whilst every effort is made to ensure that submitted enquiries are dealt with promptly, the Company cannot guarantee that queries will always be dealt with within the timescales that users may require.
8.1 The Company shall not be liable for any third party claims or losses of any nature, including but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control.
8.2 The Company does not accept liability for any acts or omissions resulting from users’ decisions or opinions formed on the basis of using the Website.
8.3 The Company may at any time change, modify, add to or remove part or all of these terms and conditions. Users should check these terms and conditions periodically to see if they have changed. Continued use of the Website following any change in the terms and conditions will be deemed acceptance of the changes.
8.4 The Company makes every effort to ensure that the information and data contained in the Website is correct. The Company accepts no liability and does not guarantee that the information and data provided is up to date, correct and complete. This also extends to other websites referred to by means of a hyperlink. The Company is not responsible for the contents of such websites reached by means of such a link and reserves the right to modify or supplement the information or data provided without prior notice.
9. Governing Law and Jurisdiction
9.1 These Terms and Conditions are governed by and shall be construed in accordance with the law of England and Wales. Disputes in connection with the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.